.sl-policy {
--sl-ink: #27221f;
--sl-soft-ink: #665f59;
--sl-line: #e8e2dc;
--sl-cream: #f7f4ef;
--sl-warm: #efe9e2;
--sl-white: #ffffff;
max-width: 1060px;
margin: 0 auto;
padding: 72px 28px 100px;
color: var(--sl-ink);
font-family: "Inter", Arial, sans-serif;
font-size: 15px;
line-height: 1.75;
}
.sl-policy * {
box-sizing: border-box;
}
.sl-policy a {
color: inherit;
text-decoration: underline;
text-underline-offset: 3px;
}
.sl-eyebrow {
margin-bottom: 18px;
text-align: center;
font-size: 11px;
font-weight: 600;
letter-spacing: 0.18em;
text-transform: uppercase;
color: #8a8078;
}
.sl-policy h1,
.sl-policy h2,
.sl-policy h3 {
font-family: "Cormorant Garamond", Georgia, serif;
color: var(--sl-ink);
}
.sl-policy h1 {
margin: 0;
text-align: center;
font-size: clamp(42px, 6vw, 64px);
line-height: 1;
font-weight: 500;
letter-spacing: -0.02em;
}
.sl-intro {
max-width: 690px;
margin: 22px auto 0;
text-align: center;
color: var(--sl-soft-ink);
}
.sl-effective {
margin-top: 18px;
text-align: center;
font-size: 12px;
color: #8a8078;
}
.sl-summary {
display: grid;
grid-template-columns: repeat(4, 1fr);
margin-top: 52px;
border-top: 1px solid var(--sl-line);
border-bottom: 1px solid var(--sl-line);
}
.sl-summary-item {
padding: 24px 18px;
text-align: center;
border-right: 1px solid var(--sl-line);
}
.sl-summary-item:last-child {
border-right: 0;
}
.sl-summary-label {
margin-bottom: 8px;
font-size: 10px;
font-weight: 600;
letter-spacing: 0.15em;
text-transform: uppercase;
color: #938880;
}
.sl-summary-value {
font-family: "Cormorant Garamond", Georgia, serif;
font-size: 22px;
line-height: 1.2;
font-weight: 600;
}
.sl-notice {
margin-top: 34px;
padding: 25px 28px;
background: var(--sl-cream);
border-left: 3px solid #5b4e46;
}
.sl-notice strong {
display: block;
margin-bottom: 7px;
font-size: 12px;
letter-spacing: 0.1em;
text-transform: uppercase;
}
.sl-section {
padding: 52px 0;
border-bottom: 1px solid var(--sl-line);
}
.sl-section:last-child {
border-bottom: none;
}
.sl-section-number {
margin-bottom: 7px;
font-size: 10px;
font-weight: 600;
letter-spacing: 0.16em;
text-transform: uppercase;
color: #9b9088;
}
.sl-section h2 {
margin: 0 0 22px;
font-size: 36px;
line-height: 1.1;
font-weight: 500;
}
.sl-section h3 {
margin: 30px 0 9px;
font-size: 24px;
line-height: 1.2;
font-weight: 600;
}
.sl-section p {
margin: 0 0 14px;
color: var(--sl-soft-ink);
}
.sl-section ul {
margin: 14px 0 0;
padding-left: 20px;
color: var(--sl-soft-ink);
}
.sl-section li {
margin: 7px 0;
padding-left: 4px;
}
.sl-steps {
display: grid;
gap: 14px;
margin-top: 28px;
}
.sl-step {
display: grid;
grid-template-columns: 46px 1fr;
gap: 18px;
padding: 22px;
background: #fbfaf8;
border: 1px solid var(--sl-line);
}
.sl-step-no {
width: 40px;
height: 40px;
display: flex;
align-items: center;
justify-content: center;
border: 1px solid #cfc5bd;
border-radius: 50%;
font-family: "Cormorant Garamond", Georgia, serif;
font-size: 20px;
}
.sl-step-title {
margin-bottom: 4px;
font-weight: 600;
color: var(--sl-ink);
}
.sl-two-col {
display: grid;
grid-template-columns: 1fr 1fr;
gap: 18px;
margin-top: 24px;
}
.sl-card {
padding: 26px;
border: 1px solid var(--sl-line);
background: var(--sl-white);
}
.sl-card.soft {
background: var(--sl-cream);
}
.sl-card-label {
margin-bottom: 12px;
font-size: 10px;
font-weight: 600;
letter-spacing: 0.14em;
text-transform: uppercase;
color: #897e76;
}
.sl-card-title {
margin-bottom: 12px;
font-family: "Cormorant Garamond", Georgia, serif;
font-size: 25px;
font-weight: 600;
line-height: 1.2;
}
.sl-contact-box {
margin-top: 26px;
padding: 30px;
background: var(--sl-ink);
color: #fff;
}
.sl-contact-box h3,
.sl-contact-box p,
.sl-contact-box a {
color: #fff;
}
.sl-contact-box h3 {
margin-top: 0;
}
.sl-business {
display: grid;
grid-template-columns: 1fr 1fr;
gap: 30px;
margin-top: 24px;
padding: 30px;
background: var(--sl-cream);
}
.sl-business strong {
color: var(--sl-ink);
}
.sl-small {
font-size: 12px;
color: #8e837b !important;
}
@media (max-width: 768px) {
.sl-policy {
padding: 48px 20px 70px;
font-size: 14px;
}
.sl-policy h1 {
font-size: 44px;
}
.sl-summary {
grid-template-columns: 1fr 1fr;
}
.sl-summary-item {
border-bottom: 1px solid var(--sl-line);
}
.sl-summary-item:nth-child(2) {
border-right: 0;
}
.sl-summary-item:nth-child(3),
.sl-summary-item:nth-child(4) {
border-bottom: 0;
}
.sl-section {
padding: 40px 0;
}
.sl-section h2 {
font-size: 31px;
}
.sl-two-col,
.sl-business {
grid-template-columns: 1fr;
}
.sl-step {
grid-template-columns: 38px 1fr;
gap: 14px;
padding: 18px;
}
}
Customer Care · Solanelive
Return & Refund Policy
We want every Solanelive piece to feel right in your space.
If your purchase is not quite what you expected, eligible items may be
returned within 30 days of delivery.
Effective September 1, 2026 · Applies to purchases made through Solanelive.com
Refund Method
Original Payment
Processing Time
3–5 Business Days
Important · Contact Us Before Returning
Please do not send an item back before contacting our customer service team.
Because orders may be fulfilled from different locations, the correct return
address will be provided after your return request has been approved.
Our business correspondence address is not a return address.
01 · Returns
How to Start a Return
You may request an eligible return within 30 days from the date your order
is delivered. Please follow the steps below so we can process your request
as smoothly as possible.
2
Receive return instructions
Our team will review your request and provide the appropriate return
address and instructions for your order.
3
Carefully package the item
The product should be unused and uninstalled and include all original
parts, hardware, accessories, documentation, and packaging whenever
reasonably possible.
4
Ship to the assigned return address
Please use a trackable shipping service and retain your tracking
information until your refund has been completed.
02 · Eligibility
What Can Be Returned
To qualify for a standard return, your item must be:
- Requested for return within 30 days of delivery
- Unused and uninstalled
- In the same condition in which it was received
- Complete with all original parts, accessories, hardware, and documentation
- Returned in its original packaging whenever reasonably possible
- Accompanied by proof of purchase or a valid Solanelive order number
Solanelive Covers Return Shipping
Product or Fulfillment Issues
- Item arrived damaged
- Item is defective
- Incorrect item was shipped
- Item materially differs from the order placed
Customer Covers Return Shipping
Change-of-Mind Returns
- Item does not suit your space or preference
- Wrong size or finish was ordered
- Item is no longer needed
- Customer changes their mind after purchase
Original expedited or upgraded shipping charges, if applicable, are
non-refundable for customer-initiated returns.
03 · Damaged Orders
Damaged, Defective or Incorrect Items
Please inspect your order shortly after delivery. If your product arrives
damaged, defective, or different from the item you ordered, contact us at
service@solanelive.com.
Please include your order number together with clear photos or videos
showing the issue. Once reviewed, we may offer replacement parts, a
replacement product, or a return for a full refund, depending on the
circumstances.
When a return is required because of a confirmed product defect, shipping
damage, or fulfillment error, Solanelive will cover the reasonable return
shipping cost.
04 · Exclusions
Non-Returnable Items
The following items are generally not eligible for return:
- Custom-made or personalized products
- Products that have been installed, modified, altered, or damaged after delivery
- Products missing essential parts or components
- Returns requested outside the 30-day return period
- Gift cards
If you are unsure whether your product is eligible for return, please
contact our customer care team before shipping it.
05 · Cancellations
Order Cancellations
If you would like to cancel your order, please contact us as soon as
possible at
service@solanelive.com.
Orders that have not yet entered processing or shipment may be eligible
for cancellation and a full refund.
Once an order has been processed or shipped, cancellation may no longer be
possible. After delivery, an eligible order may still be returned in
accordance with this Return & Refund Policy.
06 · Refunds
How Refunds Are Processed
Once your returned item has been received and inspected, we will notify
you of the status of your refund.
Approved refunds will be issued to your original payment method within
3–5 business days following inspection.
Your bank or card provider may require additional time to post the refund
to your account. These processing times vary by financial institution.
If more than 15 business days have passed since your refund was approved,
please contact
service@solanelive.com.
07 · Exchanges
Exchanges
If you would like another size, finish, or product, please contact our
customer care team.
Depending on the circumstances, we may ask you to return the original
product and place a new order for the replacement item.
If an exchange is required because Solanelive shipped an incorrect or
defective product, our team will help arrange an appropriate solution.
08 · Contact
Contact & Return Address Information
Return addresses are assigned according to your order's fulfillment
location. Please contact us before sending any item back.
Solanelive
Operated by Velnio LLC
Business / Correspondence Address
5422 S Genoa St
Centennial, CO 80015
United States
Please note: the business address above is not a return address.
The correct return location will be provided by our customer care team
after your return request has been approved.