Shipping Policy

We want your Solanelive order to arrive safely and with clear expectations. Below you will find information about order processing, delivery estimates, tracking, shipping charges, customs, and delivery issues.

Preparing your order.

Most orders are prepared for shipment within 1–3 business days after order confirmation and payment verification.

Some products may require additional preparation time due to size, configuration, customization, production requirements, or availability. Where a product has a longer lead time, the applicable information may also be shown on the product page.

Business days do not include weekends or U.S. federal holidays.

Standard and expedited delivery.

Available shipping methods may vary according to the product, destination, package dimensions, and delivery requirements.

When should you expect your order?

Estimated delivery time generally includes the period after your order has been dispatched and handed to the carrier.

These are estimated timeframes and are not guaranteed delivery dates.

Clear costs before checkout.

Applicable shipping charges are calculated based on factors such as the destination, product size, package weight, shipping method, and carrier requirements.

Where a shipping fee applies, the applicable amount will be displayed during checkout before you complete your purchase.

Promotional or free-shipping offers, when available, may be subject to geographic, product, order-value, or shipping-method limitations.

Follow your delivery.

Once your order has been dispatched and tracking information becomes available, you will generally receive a shipping confirmation email containing your tracking details.

Tracking information may take some time to update after the carrier first receives the shipment.

If you have not received a shipping confirmation, please check your spam or junk folder first. You may also contact us for assistance.

International delivery.

Solanelive may ship orders internationally to eligible destinations. Available destinations and shipping methods may vary depending on the product and delivery location.

International orders may require additional transit time because of customs clearance, local carrier processing, regional regulations, or other destination-specific requirements.

Please review your shipping address carefully.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error, please contact us as soon as possible at service@solanelive.com.

We will make reasonable efforts to update the address if the order has not yet been dispatched. Once a shipment has entered the carrier network, an address change may no longer be possible.

Carrier rerouting, address correction, redelivery, or return-to-sender charges resulting from an incorrect customer-provided address may be the customer's responsibility.

Cancel before your order ships.

If you would like to cancel an order, please contact our customer care team as soon as possible.

Orders that have not entered processing or shipment may be eligible for cancellation.

Once an order has been dispatched or is already in transit, cancellation may no longer be possible. After delivery, eligible items may be returned in accordance with our Return & Refund Policy.

When a delivery takes longer than expected.

Occasionally, deliveries may be delayed by circumstances such as severe weather, customs processing, carrier congestion, holidays, transportation disruptions, remote delivery locations, or other events outside our reasonable control.

When updated tracking or delivery information is available, we or the applicable carrier may provide revised delivery estimates.

If your shipment appears significantly delayed, please contact us and we will help review the available tracking information.

We're here if something goes wrong in transit.

Please inspect your package and product after delivery.

If an item arrives damaged or the shipment appears to have been lost in transit, contact us promptly at service@solanelive.com.

Please provide your order number and, for damaged items, clear photos or videos of the product and packaging so our team can review the issue.

For confirmed carrier loss, shipping damage, or fulfillment error, we will work with you on an appropriate solution, which may include replacement, reshipment, replacement parts, or a refund where applicable.

If tracking says “Delivered.”

If your tracking information shows that the package was delivered but you cannot locate it, please first check around the delivery location, household members, neighbors, building staff, and any safe locations where the carrier may have left the package.

Carriers may occasionally update tracking shortly before final physical delivery. If the package still cannot be located, please contact us promptly so we can help review the shipment information.

When a shipment cannot be delivered.

A package may be returned to the sender if delivery cannot be completed because of an incorrect or incomplete address, repeated failed delivery attempts, refusal of delivery, or failure to collect the shipment when required.

If this occurs, please contact us so we can review available options. Additional shipping or carrier charges may apply where the failed delivery resulted from circumstances within the customer's control.

Your order may arrive separately.

Depending on the products ordered, warehouse availability, package dimensions, and carrier requirements, items from the same order may occasionally be shipped in separate packages.

Separate packages may have different tracking numbers and may arrive on different days.

Some delivery addresses may not be supported.

Due to the size, weight, and delivery requirements of many lighting products, certain orders may not be eligible for delivery to PO Boxes, APO/FPO addresses, or other restricted delivery locations.

If your address cannot be serviced by the applicable carrier, our customer care team may contact you for an alternative delivery address.

Questions about your shipment?

For questions about order processing, shipping, tracking, delivery, or a delayed shipment, please contact Solanelive Customer Care.

The address above is our business and correspondence address. It is not a product return address. Please contact customer care before returning any item.