Terms of Service

These Terms of Service govern your access to and use of Solanelive, including purchases made through our online store.

About these Terms.

This website is operated by Solanelive, a brand operated by Velnio LLC. Throughout this website, the terms “we,” “us,” and “our” refer to Solanelive and Velnio LLC, as applicable.

Solanelive offers this website, including the information, products, features, tools, and services available through it, subject to your acceptance of these Terms of Service and any other policies or notices referenced on the website.

These Terms apply to all users of the website, including visitors, customers, purchasers, and users who submit content or communicate through the website.

Our online store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to offer products and services online.

Using the Solanelive store.

By using this website, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have the legal authority required to use this website and make purchases.

You may not use our products, website, or services for any illegal, fraudulent, or unauthorized purpose, or in violation of applicable laws.

You must not transmit viruses, malware, destructive code, or any other material intended to interfere with the operation or security of the website.

A violation of these Terms may result in suspension or termination of your access to our services.

Our right to operate the Service.

We reserve the right to refuse or discontinue service where reasonably necessary, including in cases involving suspected fraud, abuse, unauthorized activity, violations of these Terms, or risks to our customers, business, or systems.

You may not reproduce, copy, duplicate, resell, exploit, or commercially use any portion of our website or services without our prior written permission, except where permitted by applicable law.

Accuracy and availability.

We work to keep information on Solanelive accurate, complete, and up to date. However, occasional errors, omissions, or delays in updating information may occur.

Product details, descriptions, availability, dimensions, specifications, finishes, images, pricing, promotions, delivery estimates, and other website information may be updated or corrected when necessary.

Where we discover a material error affecting an order, we may contact you to provide updated information or an appropriate resolution.

Prices may change over time.

Prices, promotions, discounts, and product availability may change without prior notice, subject to applicable law.

We may modify, suspend, or discontinue portions of the website or services from time to time.

Changes to future prices or services do not affect rights already provided to customers under applicable law or an accepted order, except where a correction is required because of an obvious pricing or listing error.

Product information and purchases.

Certain products may be available exclusively through our online store and may be available only in limited quantities.

We make reasonable efforts to display product colors, materials, finishes, proportions, and details accurately. However, differences in screens, lighting conditions, photography, and natural materials may result in minor visual differences.

Natural materials such as stone, alabaster, marble, wood, glass, and handmade finishes may naturally vary in color, veining, texture, pattern, or appearance. These characteristics may not necessarily constitute a product defect.

Returns and refunds are governed by our Return & Refund Policy.

Accurate order information.

You agree to provide current, complete, and accurate billing, shipping, contact, and account information when placing an order.

We may review, limit, decline, or cancel an order where reasonably necessary, including suspected fraud, payment issues, inventory limitations, pricing errors, or unusually large or duplicate orders.

If we materially change or cancel an order after it has been submitted, we will attempt to contact you using the email address, telephone number, or other contact information provided with the order.

Delivery information.

Shipping methods, estimated delivery times, processing information, and other shipping terms are described in our Shipping Policy.

Delivery estimates are provided in good faith but may be affected by carrier delays, weather, customs, address issues, holidays, supply conditions, or other circumstances outside our reasonable control.

Services provided by others.

Our website may provide access to features, applications, payment services, analytics tools, or other services operated by third parties.

These third-party services may be subject to separate terms and privacy policies. We encourage you to review those terms when using a third-party service.

Links outside Solanelive.

Our website may contain links to third-party websites or resources. A link does not necessarily mean that we endorse or control that third-party website.

We are not responsible for third-party websites, their content, privacy practices, products, services, or transactions.

Content you share with us.

If you submit reviews, comments, photographs, videos, feedback, suggestions, or other content, you confirm that you have the right to provide that content and that it does not violate the rights of another person.

Where permitted by applicable law and subject to any additional permissions we request, you grant us the right to use submitted content for operating, improving, supporting, or promoting Solanelive.

You may not submit unlawful, misleading, defamatory, infringing, abusive, malicious, or otherwise prohibited content.

Privacy matters.

The collection and use of personal information through Solanelive is governed by our Privacy Policy.

Correcting mistakes.

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping costs, delivery estimates, availability, or other information.

We reserve the right to correct errors and update information when reasonably necessary, subject to applicable consumer protection laws.

If a material correction affects an order you have already placed, we will provide an appropriate solution as required by applicable law.

Responsible use of our website.

You may not use Solanelive or its content to:

• Engage in unlawful or fraudulent activity
• Violate applicable laws or regulations
• Infringe intellectual property or privacy rights
• Submit false or misleading information
• Transmit malware, viruses, or harmful code
• Attempt unauthorized access to our systems
• Collect personal information without authorization
• Spam, phish, scrape, or interfere with website security
• Impersonate another person or entity

We may restrict or terminate access where these rules are violated.

Lighting should be installed safely.

Electrical lighting products should be installed, connected, and used in accordance with the product instructions and all applicable electrical and building requirements.

Where appropriate, we strongly recommend installation by a qualified electrician or other appropriately licensed professional.

Customers are responsible for confirming that a product is suitable for the intended location, electrical system, ceiling or wall structure, environment, and local requirements before installation.

Limitations permitted by law.

Nothing in these Terms excludes, limits, or modifies any rights or remedies that cannot legally be excluded or limited under applicable law.

To the maximum extent permitted by law, our website and online services are provided on an “as available” basis. We do not guarantee that the website will always operate without interruption, delay, or technical error.

To the maximum extent permitted by applicable law, Solanelive, Velnio LLC, and their officers, employees, contractors, affiliates, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising solely from use of the website or services where such limitation is legally permitted.

Responsibility for misuse.

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable costs resulting from your material violation of these Terms, violation of applicable law, or infringement of the rights of another party.

If one term is unenforceable.

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will continue in effect.

Ending use of the Service.

These Terms remain effective while you use Solanelive. You may stop using the website at any time.

We may suspend or terminate access when reasonably necessary because of a material breach of these Terms, suspected fraud, illegal activity, or threats to the security or operation of our website.

Rights and obligations that by their nature should survive termination will continue after termination.

How these Terms work with our policies.

These Terms, together with the policies and notices incorporated by reference on Solanelive, constitute the agreement governing your use of our website and services.

Relevant policies include our Return & Refund Policy, Shipping Policy, Privacy Policy, and other policies displayed on our website.

Applicable law.

These Terms and your use of Solanelive are governed by the laws applicable in the State of Colorado and the United States, without limiting any mandatory consumer rights that may apply based on your place of residence.

Updates to this policy.

We may update these Terms from time to time to reflect changes in our services, policies, legal requirements, or business operations.

The current version will be posted on this page with an updated effective date where appropriate.

Questions about these Terms?

If you have questions about these Terms of Service, please contact Solanelive Customer Care.

The address above is our business and correspondence address. It is not a product return address. Please contact customer care before returning any item.